West Lancashire Law operate a Complaints Procedure and a copy of this document is available upon request.
Clients also have the right to raise a complaint to the Legal Ombudsman and the website can be found here:-
If in the unfortunate circumstance that you are not happy with the service and/or representation provided to you by West Lancashire Law then you should first raise your complaint with us before contacting the Legal Ombudsman.
Following our investigations and complaints procedure you may wish to take your complaint to the Legal Ombudsman and it is your right to do so.
You can complain to the Legal Ombudsman here:- https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/
The Legal Ombudsman publish their decision data regularly and this can be found here:- https://www.legalombudsman.org.uk/raising-standards/
You can write to the Legal Ombudsman at:-
PO Box 6806
Tel: 0300 555 0333
You must submit your complaint to the Legal Ombudsman within 6 months of our final investigation decision and within 6 years of a problem happening in any event or 3 years of you finding out about it.